- Signal
- A charge, refund or write-off cannot be explained by one record.
- Agent work
- Builds the chain across service, plan, payment and supporting documents.
- Human decision
- Finance or support approves the cause and the correction.
- Check
- Rechecks the chain after posting and records changed entries.
Primal for Telecom
A charge is explained before the customer sees it
Link billing, accounting, plans and service history before a correction reaches the customer.
Agent workflow
From evidence to completed work — with the decision owner in the loop.
Working context
Systems connected to the workflow
BillingCRMAccountingSupport platform
Test this workflow on your data
We will define the source records, permission boundary and the proof of a useful outcome before the work starts.